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Professional Summary

Adaptable operations and management professional with a strong background in high-volume queue management, administrative support, and cross-departmental coordination. Proven track record of executing detailed financial audits, maintaining database accuracy, and ensuring strict quality standards across fast-paced customer service and hospitality environments. Adept at building strong business relationships through reliable client support, proactive customer outreach, and effective workflow optimization. Combines hands-on experience in retail production management with a commitment to maintaining optimal operational flow and enhancing overall guest and customer satisfaction.

Skills

• Operations and Administration: High-Volume Queue Management, Financial Audits & Revenue Reconciliation, Cross-Department Support, Quality Assurance, Client Consultations, Asynchronous Project Delivery
• Software and Systems: Microsoft 365, Google Workspace, Workflow Automation Routines, Property Management Systems (FOSSE, MARSHA), Print & Production Software (Solution Builder, BizFit, Flight Deck)
• Research and Data Management: Structured Data Entry, Database Accuracy & Maintenance, Targeted Market Research, Open-Web Curation, Profile Verification, Lead Validation, Data Labeling
• Digital Production and Content Management: Multimedia & Video Assembly, Audio Polish, Digital Layout Formatting, Script Interpretation, Brand Standard Maintenance

Experience

• Conducted structured open-web research to locate, compile, and verify decision-maker contacts, including names, titles, verified emails, phone numbers, and social channels, for targeted B2B outreach
• Integrated digital tools and workflows into daily routines to accelerate data extraction, list structuring, and lead validation
• Delivered structured contact databases asynchronously to ensure accurate and timely target pipeline delivery

• Converted client scripts into short-form visual assets tailored for high engagement across major social media platforms, including TikTok, Instagram, and YouTube
• Managed the end-to-end multimedia pipeline, overseeing asset generation, sequence rendering, and post-production assembly
• Iterated visual styles and maintained strict brand consistency and narrative pacing across various client projects

• Managed high-volume print queues and digital layout formatting utilizing Solution Builder, BizFit, and Flight Deck
• Designed custom marketing materials, including banners, signage, promotional collateral, and business cards, while strictly maintaining client brand standards
• Built strong business relationships through reliable client service, expert print consultations, and proactive customer outreach

• Fulfilled high-volume online grocery orders with speed, operational accuracy, and strict quality standards
• Recommended product substitutions to maintain inventory availability, customer satisfaction, and overall service quality
• Supported multiple departments across store operations to ensure smooth order processing and optimal operational flow

• Completed nightly financial audits, detailed revenue reconciliations, and comprehensive system balance checks for the property
• Maintained database accuracy and executed daily property management operations utilizing MARSHA and FOSSE systems
• Managed group reservations, processed VIP guest profiles, and actively promoted Marriott BONVOY loyalty initiatives to enhance guest retention

Education, Trainings, and Certifications

• Completing intensive coursework focused on digital workflow optimization, script writing, video generation workflows, and modern Google ecosystems; earning Google certifications

• Developing foundational programming and analytical skills with a focus on core logic, dataset structuring, and workflow automation routines

Coursework toward Bachelor’s in Economics | North Lake College, TX

GED | I.E.C